Privacy Policy

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Privacy Policy – Stoleno

Last updated: 10/04/2026

Stoleno (“we”, “our”, or “us”) operates the Stoleno mobile application (the “App”). This Privacy Policy explains how we collect, use, and protect your information when you use the App.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you use the App:

  • Email address
  • First and last name

1.2 Information Collected from Your Device

We may collect the following data depending on how you use the App:

  • Location data (GPS) — used to show relevant reports and alerts near you
  • Camera access — used to upload images for reports and tips

We do not access your device without your permission.

1.3 User-Generated Content

When using the App, you may provide:

  • Photos
  • Text descriptions
  • Locations
  • Messages (tips, comments)

This content is used to power the core functionality of the platform (reporting and recovery of items).

2. Analytics and Tracking

We use analytics tools to understand how users interact with the App:

  • Google Analytics for Firebase

This helps us improve performance, usability, and features.

These tools may collect:

  • Device information
  • Usage behavior
  • App interactions

3. Advertising

We display ads in the App using:

  • Google AdMob

Ads may be personalized based on your usage and general location.

4. Payments

Users can purchase products or services within the App.

We use:

  • Apple In-App Purchases (iOS)
  • Google Play Billing (Android)

We do not store your payment details. Payments are processed securely by Apple and Google.

5. How We Use Your Information

We use your information to:

  • Provide and operate the App
  • Allow users to create and share reports
  • Enable communication between users (tips, comments)
  • Send notifications related to reports
  • Improve app performance and features
  • Detect abuse, spam, or fraudulent activity

6. Data Sharing

We do not sell your personal data.

We may share data with:

  • Service providers (analytics, ads, infrastructure)
  • Legal authorities if required by law

User-generated content (reports, tips, images) may be publicly visible within the App.

7. Data Retention

We retain your data only as long as necessary to:

  • Provide the service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies

You can request deletion of your data at any time.

8. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Request data portability

To exercise these rights, contact us (see section 12).

9. Children’s Privacy

The App is not intended for children under 13.

We do not knowingly collect data from children under 13.

10. Security

We implement reasonable security measures to protect your data.

However, no system is 100% secure. Use the App with awareness.

11. Third-Party Services

The App may use third-party services that have their own privacy policies, including:

  • Google Analytics for Firebase
  • Google AdMob
  • Apple App Store
  • Google Play Store

12. Contact Us

If you have questions about this Privacy Policy, you can contact us:

13. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted in the App and/or website.

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